Guest satisfaction is necessary to build a good reputation for your hotel. When they are impressed, they will recommend your hotel to more people. Word-of-mouth marketing can do wonders for driving more sales to your business. Nowadays, people rely on ratings and reviews on OTAs and other platforms before deciding to stay at a hotel. When your guests are not satisfied, they are bound to leave an unpleasant review about your hotel. It can do more harm than you think. So, it is essential to be in their good books. However, it is easier said than done. It is often taxing to come up with new and exciting ideas to creating a lasting impact.
That’s why Cheerze Connect’s ‘Guest Satisfaction Archives‘ brings you a plethora of blog posts, e-books and how-to guides to help you in each phase of your guest-facing journey.
Learn how to attract guests, offer them a memorable stay and turn them into loyal customers. You can read the blog posts on the go or subscribe to our newsletter and get them delivered to your inbox.
1. Rude staff. This is not just applicable to hotels. As a property owner, the last thing you would want to see is a guest and your hotel staff bickering in the hotel. This will not just create a scene but will tarnish your reputation. While it is understandable that some guests can unreasonable, it …
Why are hotels reluctant to allow pets? 1. Seeing pet litter on the hotel lobby isn’t pleasant. 2. Pets make noise. Dogs are cute but the incessant barking of dogs can anger guests. 3. Not all the guests might like pets. People are different. Some might swoon over pets but others may walk the other …
