How to attract more customers to your hotel for the holidays

How to attract more customers to your hotel for the holidays


The holiday season is a magical time of the year when families and friends come together to celebrate, relax and create lasting memories. For hoteliers, it presents a golden opportunity to attract more customers and boost revenue. As the competition intensifies, it’s crucial to implement strategic and creative approaches to stand out in the crowded hospitality market. In this comprehensive guide, we’ll explore proven strategies and innovative ideas to help your hotel shine and attract more customers during the festive season.

Holiday traveller’s mindset

Before diving into specific strategies, it’s essential to understand the mindset of holiday travellers. During the holidays, people seek more than just a place to stay; they yearn for a unique and memorable experience. Whether it’s a cosy Christmas getaway or a vibrant New Year’s celebration, guests are looking for hotels that can offer a blend of comfort, warmth and festive cheer.

Create a festive atmosphere

One of the key ways to attract holiday customers is by creating a festive atmosphere within your hotel. Decorate the lobby, common areas and rooms with holiday-themed decorations. Consider a tasteful and elegant approach that complements the overall ambiance of your hotel. Engage guests with seasonal scents, soft holiday music and warm lighting to evoke a sense of celebration and joy.

Special Holiday Packages

Entice potential guests with exclusive holiday packages that cater to their needs. Develop packages that include festive meals, entertainment options and special amenities. Consider partnering with local businesses for collaborative promotions, such as discounted tickets to holiday events, spa services or restaurant vouchers. Bundling attractive services into packages can make your hotel an irresistible choice for holiday travellers.

Personalised Guest Experience

In the era of personalised service, tailor your offerings to meet the individual preferences and needs of your guests. Collect information about their preferences during the booking process, such as room temperature, pillow choices or dietary restrictions. Use this data to surprise and delight guests with personalised touches, showcasing that your hotel goes the extra mile to make their stay memorable.

Host festive events

Organise special holiday events within your hotel to attract both guests and locals. Consider hosting themed parties, live music performances or family-friendly activities. Collaborate with local artists, musicians or entertainers to create a unique and vibrant experience. By offering these events, you not only attract guests but also become a focal point for the community’s holiday celebrations.

Social Media Campaigns

Leverage the power of social media to showcase your hotel’s festive offerings. Create visually appealing content that highlights your decorations, special packages and events. Encourage guests to share their holiday experiences at your hotel using a dedicated hashtag. Run targeted social media ads to reach potential customers and generate buzz around your holiday offerings.

Email marketing campaigns

Craft engaging and personalised email campaigns to reach your existing customer base and potential guests. Share details about your holiday packages, exclusive discounts and upcoming events. Use compelling visuals and persuasive language to create a sense of urgency, encouraging recipients to book their holiday stay at your hotel.

Optimise your website

Ensure that your hotel’s website is optimised for the holiday season. Create a dedicated landing page that highlights your festive offerings, complete with captivating visuals and clear calls-to-action. Streamline the booking process, making it easy for visitors to find and book holiday packages. Consider incorporating a countdown timer to create a sense of urgency.

Collaborate with influencers

Partner with social media influencers and travel bloggers to promote your hotel during the holiday season. Influencers can create visually appealing content, share their experiences and reach a wider audience. Look for influencers whose followers align with your target demographic and negotiate collaborations that include posts, stories, and potentially giveaways to generate excitement.

Offer gift certificates

Provide customers with the option to purchase gift certificates for holiday stays at your hotel. This not only caters to the gift-giving nature of the season but also extends your reach to potential guests who may not be the primary decision-makers for holiday plans. Ensure that the gift certificates are visually appealing and come with flexible booking options.

Implement loyalty programmes

Reward returning guests and encourage loyalty by implementing a holiday-themed loyalty programme. Offer points or exclusive discounts for repeat bookings during the festive season. Create tiers that provide increasing benefits for loyal customers, fostering a sense of appreciation and incentivising them to choose your hotel for their holiday getaways.

Enhance your culinary offerings

Food is a central element of holiday celebrations, and enhancing your culinary offerings can significantly attract customers. Design festive menus that showcase local specialties and holiday-themed dishes. Consider partnering with renowned chefs or organising cooking classes and tastings. Highlighting unique culinary experiences can set your hotel apart and attract food enthusiasts.

Engage in corporate partnerships

Establish partnerships with local businesses and corporations to attract corporate travellers during the holiday season. Offer special rates for group bookings, meeting spaces for holiday events or packages that cater to business travellers. Collaborate with nearby offices to promote your hotel as a convenient and comfortable option for employees who need accommodations during the holidays.


Attracting more customers to your hotel during the holidays requires a thoughtful blend of creativity, personalised service and strategic marketing. By creating a festive atmosphere, offering exclusive packages and leveraging digital marketing channels, your hotel can stand out and become the top choice for holiday travellers. Remember, the key is to provide an experience that goes beyond accommodation, leaving a lasting impression and ensuring that guests choose your hotel for their future holiday getaways. As you unwrap the potential for success this holiday season, embrace these strategies to make your hotel a beacon of warmth, joy, and hospitality.

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