Guest satisfaction is necessary to build a good reputation for your hotel. When they are impressed, they will recommend your hotel to more people. Word-of-mouth marketing can do wonders for driving more sales to your business. Nowadays, people rely on ratings and reviews on OTAs and other platforms before deciding to stay at a hotel. When your guests are not satisfied, they are bound to leave an unpleasant review about your hotel. It can do more harm than you think. So, it is essential to be in their good books. However, it is easier said than done. It is often taxing to come up with new and exciting ideas to creating a lasting impact.
That’s why Cheerze Connect’s ‘Guest Satisfaction Archives‘ brings you a plethora of blog posts, e-books and how-to guides to help you in each phase of your guest-facing journey.
Learn how to attract guests, offer them a memorable stay and turn them into loyal customers. You can read the blog posts on the go or subscribe to our newsletter and get them delivered to your inbox.
The travel industry has seen monumental changes over the years. From personalised homestays to expensive palace stays, travellers want to experience ‘a bit of everything’. One such trend that has gained momentum in recent years is the concept of micro-stays. These brief, flexible stays of just a few hours provide a range of benefits for […]
Are micro-stays generating more profit than extended stays? Read More »
Introduction The holiday season is a magical time of the year when families and friends come together to celebrate, relax and create lasting memories. For hoteliers, it presents a golden opportunity to attract more customers and boost revenue. As the competition intensifies, it’s crucial to implement strategic and creative approaches to stand out in the
How to attract more customers to your hotel for the holidays Read More »
Introduction Choosing the right accommodation is a pivotal aspect of trip planning that can significantly impact your travel experience. With a plethora of options available, the debate between Airbnb and traditional hotels has become a central consideration for many travellers. In this blog post, we’ll explore the strengths and drawbacks of both Airbnb and hotels,
Airbnb vs Hotels: Which is better for travellers? Read More »
When you run a hospitality business, you come across all types of guests. Some of them might be easy to handle, while others may seem like a handful. There are even a few who can seem a bit inconsiderate. However, most of the business try to tick a few common boxes to ensure guest satisfaction.
Top 7 things that guests hate in a hotel Read More »
Why are hotels reluctant to allow pets? 1. Seeing pet litter on the hotel lobby isn’t pleasant. 2. Pets make noise. Dogs are cute but the incessant barking of dogs can anger guests. 3. Not all the guests might like pets. People are different. Some might swoon over pets but others may walk the other
Is your hotel pet-friendly? Read More »
